Anna Duncan
I bring over 20 years of hospitality management experience, having gained a wealth of knowledge in hotels across the UK, Switzerland, France and Italy. The idea for my Butler Service company was born while working closely with an aristocratic family, where I recognised the opportunity to emulate this level of discreet, highly personalised service for other households.
As Scotland's only female butler I offer a unique perspective that enhances both service delivery and attention to detail combining precision, warmth and intuition in every experience I curate. My approach is rooted in traditional hospitality values, delivered with a modern, thoughtful touch.
Andrew Brown
Andrew Brown brings a wealth of hospitality experience, having combined operational expertise with a natural ease in service. His career began in the Merchant Navy, where precision, discretion and calm under pressure were essential, before moving into Glasgow’s cocktail bar scene, refining his skills and developing a keen intuition for guests’ needs.
Alongside running his own hospitality property business, Andrew now brings this mix of professionalism, calm efficiency and personable attention to Anna Duncan Butler Service, enhancing the delivery of seamless, tailored experiences for every household and occasion.
What We Offer
At Anna Duncan Butler Service, we take pride in creating beautifully run experiences with genuine warmth and care. From thoughtfully planning group stays to curating wine pairings, mixing cocktails and styling tables that feel both elegant and welcoming, every detail is handled with ease.
We source and manage private chefs, design bespoke menus, arrange florals, and oversee everything from house management and personal valet services to guest transport and luggage movement. Rooted in Scottish hospitality and delivered with calm professionalism, our service allows you and your guests to relax, settle in, and feel truly looked after.
Who we work with
- Destination Management Companies: offering client liaison to ensure on-the-ground itinerary delivery, ensuring every moment runs smoothly from arrival to departure.
- Private Chefs: we work in collaboration with chefs to deliver front of house service that amplifies the impact of the food and adds measurable value to the dining experience.
- Private Estates: offering refined butler services for large groups, including the coordination of traditional country pursuits and estate activities.
- Exclusive-Use Venues: delivering complete house management with calm oversight, discretion, and impeccable attention to detail.